Privacy Policy

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Privacy Policy
Last updated: [Date]

Rogue Off Road Pty Ltd (“Rogue”, “we”, “us”, “our”) is committed to protecting your privacy and ensuring you have a positive experience on our website and in your interactions with us.

This Privacy Policy describes how we collect, use, disclose, store, and manage your personal information, and your choices and rights in respect of that information.

1. Who We Are & Contact

• Company: Rogue Off Road Pty Ltd
   
• Address: 30 Camfield Road, Heatherbrae, NSW 2324
   
• Email: info@rogueoffroad.au
   
• Phone: 0425 365 124
   

If you have any queries, want to access or correct your data, or make a complaint, please contact us using the above details.

2. Scope & Applicability

This Policy applies to all personal information collected by us through this website (www.rogueoffroad.au) and in our offline dealings (e.g. trade shows, emails, phone).

We are bound by the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs), which regulate how we handle personal information. OAIC+2OAIC+2

3. What Personal Information We Collect

We may collect the following types of personal information:

• Identity & contact data: name, email address, postal address, phone number
   
• Transactional data: order history, invoices, payment details (via secure third-party payment gateways)
   
• Communications data: correspondence (e.g. emails, messages)
   
• Technical & usage data: IP address, browser type, device type, cookies, Google Analytics data
   
• Marketing & preferences: your preferences, consents to marketing, product interests
   

We do not collect more sensitive information unless you voluntarily provide it (e.g. for special requests).

4. How We Collect Information

We collect your personal information:

• When you register an account, make a purchase, subscribe to newsletters, or contact us
   
• Automatically through website cookies, analytics tools, and server logs
   
• From third-party services you use in association with us (e.g. PayPal, Stripe, social login)
   
• From publicly available sources or referrals (e.g. business directories)
   

5. Why We Collect & How We Use Your Information

We collect and use your personal data for the following purposes:

PurposeBasisDetailsProvide products, services & supportContractual necessityTo process orders, deliveries, service requestsImprove website & serviceLegitimate interestAnalytics, user feedback, performance monitoringMarketing & communicationConsent / legitimate interestSending newsletters, promotional materials (you can opt-out)Legal & complianceLegal obligation / legitimate interestTax, accounting, regulatory recordsSafeguarding securityLegitimate interest / consentFraud detection, access control, system security 

We will not use your personal information for unrelated purposes without your consent.

6. Disclosure & Cross-Border Transfers

We may disclose your information to:

• Service providers / contractors (e.g. payment processors, couriers, web hosts)
   
• Business partners (for marketing, co-operative promotions)
   
• Legal / regulatory authorities, where required by law
   

If your data is transferred outside Australia, we will ensure it is protected under contracts or adequate safeguards, and you will be informed of the countries and risks where practicable. OAIC+2OAIC+2

7. Data Retention & Deletion

We retain your personal information only for as long as necessary to fulfill the purposes set out in this policy, or as required by law.

When information is no longer needed, we will destroy or de-identify it in a secure manner.

8. Security & Protection

We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification or disclosure. This includes encryption, secure servers, access controls, and regular audits.

However, no method of transmission over the internet or storage is 100% secure. Absolute security cannot be guaranteed.

9. Access, Correction & Deletion

You may request to:

• Access the personal information we hold about you
   
• Correct errors or update your data
   
• Delete or de-identify your information, subject to legal obligations
   

To do so, contact us at info@rogueoffroad.au. We will respond within a reasonable time frame.

10. Opt-Out / Marketing Preferences

You may opt-out of marketing communications at any time by clicking the “unsubscribe” link in emails or contacting us directly.

If you object to other uses of your personal information, let us know and we’ll assess whether we can accommodate that request.

11. Cookies & Tracking

We use cookies, web beacons, and similar technologies to:

• Improve site performance and user experience
   
• Enable essential site functionality
   
• Gather analytics and traffic data
   
• Support targeted advertising (if opted-in)
   

You can manage or disable most cookies via your browser settings, but some features may not function properly if you disable essential cookies.

12. Changes to This Policy

When our practices change, we will update this Privacy Policy accordingly. The updated version will be posted on our website with a new “Last Updated” date.
If changes are significant, we may notify you by email.

13. Complaints & Dispute Resolution

If you believe we have breached this Privacy Policy or your privacy rights, you may:

1. Contact us at info@rogueoffroad.au with details of your complaint
    
2. We will investigate and respond to you as soon as possible
    
3. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
    

Website: https://www.oaic.gov.au